If the wig isn't right, you can send it back
Buying a wig from a screen takes some trust, so you don't need to be certain before you order. Try it on at home. If it isn't right for you, tell us within 10 days of delivery and send it back unworn for a full refund. We pay the return shipping wherever you live, and we won't ask you to explain.
How to return a wig
- Email info@clementinewigs.com with your order number.
- We'll reply with a prepaid return label. Pack the wig in its box with the tags still attached.
- When the wig reaches us, we refund your original payment method within 10 business days.
What unworn means
Please do try the wig on, because that is the only way to know. We only ask that it comes back the way it arrived: tags attached, no cuts, no styling product and no smell of smoke.
The 30-day warranty
Every wig is covered for 30 days from the day it arrives. If anything goes wrong with it in that time, write to us and we'll repair or replace it. We're still here after that, too, so write to the same address whenever something comes up.